Shipping policy
How do I make an Exchange or Return?
If there is a manufacturing defect or error in your product or products, you must notify us of your request by one of the following methods in order for your exchange or return to be processed.
- Email: info@alzasgroup.com
The product to be exchanged or returned, its accessories must be undamaged and unused. In this case, no refund or exchange will be made.
The returned product process is as follows:
- After the product reaches us, its compliance with the return conditions is checked.
- If the product complies with the return conditions, the return process is completed within 2-10 business days.
- If the product does not comply with the return conditions, it will be sent back to your address.
- When your return is completed, your customer representative will inform you via Whatsapp.
On which products can I request a return/exchange?
Any product damaged by fault of use cannot be returned or exchanged.
The product I received has a manufacturing defect or defect. What should I do?
If such a product reaches you, please contact your customer representative via Whatsapp as soon as possible. In line with the guidance of your customer representative, you can send the product to us with a counter payment. Our quality control department will contact you regarding the issue and your new product will be delivered to you as soon as possible, depending on the stock status.
If there is a manufacturing defect or error in your product or products, you must notify us of your request by one of the following methods in order for your exchange or return to be processed.
- Email: info@alzasgroup.com
The product to be exchanged or returned, its accessories must be undamaged and unused. In this case, no refund or exchange will be made.
The returned product process is as follows:
- After the product reaches us, its compliance with the return conditions is checked.
- If the product complies with the return conditions, the return process is completed within 2-10 business days.
- If the product does not comply with the return conditions, it will be sent back to your address.
- When your return is completed, your customer representative will inform you via Whatsapp.
On which products can I request a return/exchange?
Any product damaged by fault of use cannot be returned or exchanged.
The product I received has a manufacturing defect or defect. What should I do?
If such a product reaches you, please contact your customer representative via Whatsapp as soon as possible. In line with the guidance of your customer representative, you can send the product to us with a counter payment. Our quality control department will contact you regarding the issue and your new product will be delivered to you as soon as possible, depending on the stock status.